PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

TERMS OF WEBSITE USE

These Terms of Website Use, together with the documents referred to in them, set out the terms on which you may use www.lauraleejewellery.com (“our website”), whether as a guest or a registered user.

Use of our website includes accessing, browsing, creating an account or placing an order through the website.

Please read these terms carefully before using our website, as they apply to your use of it. We recommend that you save or print a copy for future reference.

By using our website, you confirm that you accept these Terms of Website Use and agree to comply with them.

If you do not agree to these terms, you must not use our website.

OTHER APPLICABLE TERMS

These Terms of Website Use refer to the following additional policies, which also apply to your use of our website:

• Our Privacy Policy, which explains how we collect, use and protect personal information provided by you or collected through your use of our website.
• Our Cookie Policy, which provides information about the cookies and similar technologies used on our website.
• Our Acceptable Use Policy, where published, which sets out the permitted and prohibited uses of our website.
• Our Terms of Online Sale, set out below, which apply whenever you purchase a product through our website.
• Our Delivery and Returns Policy, which provides further information about delivery, cancellations, returns and refunds.

INFORMATION ABOUT US

www.lauraleejewellery.com is operated by Laura Lee Jewellery/

Our business and correspondence address is:

Laura Lee Studio
St Leonards on Sea
TN38 0BY
United Kingdom

Email: online@lauraleejewellery.com

Laura Lee Jewellery operates as an online-only business. Our studio is not open to the public, and customers should not visit the address or return products without first contacting us and receiving return instructions.

Where Laura Lee Jewellery is registered for VAT, the applicable VAT registration details will be provided on relevant invoices and order documentation.

CHANGES TO THESE TERMS

We may revise these Terms of Website Use from time to time by updating this page.

Please check this page periodically to review any changes. Changes will apply from the date on which the revised terms are published, but they will not affect orders already accepted under an earlier version of the Terms of Online Sale.

These terms were last updated on 5 August 2026.

CHANGES TO OUR WEBSITE

We may update our website and change its content from time to time.

Although we make reasonable efforts to keep the information on our website accurate and current, some content may become out of date. We are under no obligation to update material unless required by law.

We do not guarantee that our website or any content on it will always be free from errors or omissions.

ACCESSING OUR WEBSITE

Our website is made available free of charge.

We do not guarantee that our website or any content on it will always be available or uninterrupted. Access is permitted on a temporary basis, and we may suspend, withdraw, discontinue or change all or part of the website without notice.

We will not be liable if our website is unavailable at any time or for any period, except where liability cannot lawfully be excluded.

You are responsible for making the arrangements necessary to access our website.

You are also responsible for ensuring that anyone who accesses our website through your internet connection is aware of these terms and any other applicable terms and complies with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or are provided with, a username, password or other security information, you must treat that information as confidential and must not disclose it to another person.

We may disable any username, password or account at any time if, in our reasonable opinion, you have failed to comply with these terms or if this is reasonably necessary to protect our website, customers or business.

If you know or suspect that another person has access to your account or password, please contact us promptly at online@lauraleejewellery.com.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or authorised licensee of the intellectual property rights in our website and the material published on it, including product designs, text, photographs, illustrations, graphics, videos, logos, layout and website design.

These works are protected by copyright, trade mark and other intellectual-property laws. All rights are reserved.

You may print one copy and download extracts from pages of our website for your personal and non-commercial use. You may also draw the attention of others within your organisation to content published on our website.

You must not:

• modify paper or digital copies of materials you have printed or downloaded;
• use photographs, illustrations, graphics, video or audio separately from any accompanying text;
• remove copyright, trade mark or other proprietary notices;
• reproduce, distribute, transmit, sell or commercially exploit any part of our website without our prior written permission; or
• use our content to develop, promote or sell competing products.

Our status, and that of any identified contributors, as the authors or rights holders of content must always be acknowledged.

If you copy, print or download any part of our website in breach of these terms, your right to use our website will cease immediately. At our request, you must return or destroy any copies you have made.

© 2026 Laura Lee Jewellery. All rights reserved.

NO RELIANCE ON INFORMATION

Content on our website is provided for general information only. It is not intended to constitute professional or specialist advice on which you should rely.

You should obtain appropriate professional advice before taking or refraining from any action based on information published on our website.

Although we make reasonable efforts to update the information on our website, we make no representation, warranty or guarantee that its content is accurate, complete or current.

This section does not affect the contractual descriptions, prices or other information provided to you when purchasing a product, or any rights you have under consumer law.

LIMITATION OF OUR LIABILITY

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability arises under applicable product-safety legislation;
• breach of your statutory consumer rights; or
• any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we exclude implied conditions, warranties, representations or other terms that may apply solely to your use of our website or its general content.

We will not be liable for loss or damage arising from:

• your inability to access or use our website;
• reliance on general content displayed on our website;
• interruptions caused by maintenance, technical failure or events outside our reasonable control; or
• third-party websites linked from our website.

If you are a business user, we will not be liable for loss of profit, sales, revenue, business, anticipated savings, goodwill, reputation or business opportunity, or for indirect or consequential loss, except where liability cannot lawfully be excluded.

If you are a consumer, we provide our website for private and domestic use. We are not responsible for business losses arising from your use of the website or products for commercial purposes unless otherwise agreed in writing.

Different limitations may apply to the supply of products and are addressed in the Terms of Online Sale below.

CUSTOMER REVIEWS AND OTHER CONTENT

Where our website allows you to submit reviews, photographs, comments or other content, you must ensure that your contribution is accurate, lawful and not misleading, defamatory, abusive, discriminatory, obscene, infringing or otherwise harmful.

You must not submit content that infringes another person’s copyright, trade mark, privacy or other rights.

You confirm that you own the content you submit or have permission to use it. You grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce and use that content in connection with our website, products and marketing, subject to applicable data-protection law.

We may remove content that we reasonably believe breaches these terms.

We are not responsible for opinions expressed by other users, and those opinions do not necessarily represent our views.

VIRUSES AND WEBSITE SECURITY

We do not guarantee that our website will always be secure or free from bugs, viruses or other harmful material.

You are responsible for configuring your devices, software and systems to access our website safely and should use appropriate security and virus-protection software.

You must not knowingly introduce viruses, malware, trojans, worms, logic bombs or other harmful material.

You must not attempt to gain unauthorised access to our website, the server on which it is hosted, or any connected server, computer or database. You must not attack our website through a denial-of-service or distributed denial-of-service attack.

A breach of this provision may constitute an offence under the Computer Misuse Act 1990. We may report suspected offences to the appropriate authorities and cooperate with lawful investigations.

Your right to use our website will cease immediately if you breach this section.

LINKING TO OUR WEBSITE

You may link to our home page provided that you do so fairly and legally and in a way that does not damage our reputation or take advantage of it.

You must not create a link that suggests an association, approval, partnership or endorsement where none exists.

Our website must not be framed on another website without our written permission.

We reserve the right to withdraw linking permission without notice.

To request permission to use our content in another way, please email online@lauraleejewellery.com.

THIRD-PARTY LINKS AND RESOURCES

Our website may contain links to websites and resources operated by third parties.

These links are provided for information and convenience only. We do not control those websites or resources and are not responsible for their availability, security, privacy practices or content.

The inclusion of a link does not imply that we endorse the relevant third party.

APPLICABLE LAW

If you are a consumer, these Terms of Website Use are governed by English law.

The courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland, Northern Ireland or another country, you may also be entitled to bring proceedings in the courts available to you under mandatory local consumer law.

If you are a business, these terms and any non-contractual dispute or claim arising from them are governed by English law, and the courts of England and Wales will have exclusive jurisdiction.

TRADE MARKS

“Laura Lee Jewellery”, its logos and other brand names or designs displayed on our website may be trade marks or protected branding belonging to us or our licensors.

Nothing in these terms grants you permission to use those names, marks, logos or designs without prior written consent.

CONTACT US

To contact us, please email:

online@lauraleejewellery.com

Or write to:

Laura Lee Jewellery
Laura Lee Studio
St Leonards on Sea
TN38 0BY
United Kingdom

As we operate exclusively online, the studio is not open to the public.

Thank you for visiting our website.

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TERMS OF ONLINE SALE

These Terms of Online Sale, together with our Privacy Policy, Terms of Website Use, Cookie Policy, Delivery Policy and Returns Policy, provide information about us and the legal terms on which we sell products through www.lauraleejewellery.com.

These terms apply to contracts between us for the sale of products to you.

Please read them carefully before placing an order. By submitting an order, you agree to be bound by the terms in force at the time of your purchase.

You should save or print a copy for future reference.

We may amend these terms as described below. Each time you place an order, please check the current version.

These terms and contracts between us are available in English only.

These terms were most recently updated on 5 August 2026.

1. INFORMATION ABOUT US

1.1

We operate www.lauraleejewellery.com.

Laura Lee Jewellery is a trading name of Laura Lee Jewellery.

Our business and correspondence address is:

Laura Lee Studio
St Leonards on Sea
TN38 0BY
United Kingdom

Email: online@lauraleejewellery.com

Our business is online only. The studio is not open to the public, and products must not be returned without prior authorisation and return instructions.

2. OUR PRODUCTS

2.1

Images of products on our website are provided to show the products as accurately as reasonably possible.

Although we make every effort to display colours accurately, the appearance of colours may vary depending on your device and screen settings.

2.2

Our jewellery is handmade. Minor differences in colour, texture, finish, shape, stone pattern, dimensions and weight may occur and form part of the individual character of each piece.

Any measurements and weights shown are approximate unless expressly stated otherwise.

These natural and handmade variations are not faults, provided the product remains consistent with its description and of satisfactory quality.

2.3

Packaging may vary from the packaging shown in photographs on our website.

2.4

All products are subject to availability.

If a product you ordered is unavailable, we will contact you as soon as reasonably possible. Where we cannot fulfil the order, we will cancel it and refund any amount paid for the unavailable product.

2.5

Some products are one of a kind. Availability of a one-of-a-kind piece is not guaranteed until your order has been accepted.

2.6

Made-to-order products are created after your order is accepted. Personalised and bespoke products may be made to your specifications and may be subject to different cancellation rights, as explained in clause 9.

3. USING OUR WEBSITE

Your use of our website is governed by the Terms of Website Use above and any Acceptable Use Policy published on the website.

4. HOW WE USE PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy.

Please read the Privacy Policy before submitting personal information or placing an order.

5. CONSUMER CUSTOMERS

5.1

You may purchase products from our website only if you are at least 18 years old or have the legal capacity to enter into the contract.

5.2

Consumers have legal rights relating to products that are faulty, damaged, unsafe, not as described or otherwise not in conformity with the contract.

Nothing in these terms affects those statutory rights.

6. BUSINESS CUSTOMERS

This clause applies if you purchase products wholly or mainly for business purposes.

6.1

You confirm that you have authority to bind any business on whose behalf you place an order.

6.2

These terms and the documents expressly referred to in them constitute the entire agreement between you and us relating to the relevant order.

This does not exclude liability for fraud or fraudulent misrepresentation.

7. HOW A CONTRACT IS FORMED

7.1

Our ordering process allows you to review and correct your order before submitting it. Please check your order carefully, including the products, quantities, personalisation, delivery address and contact details.

7.2

After placing an order, you will receive an email acknowledging receipt.

This acknowledgement does not necessarily mean that we have accepted your order.

7.3

Unless we tell you otherwise, our acceptance occurs when we send an order-confirmation email confirming that your order has been accepted.

At that point, a contract is formed between you and us.

A later dispatch email will confirm that the order has been shipped.

7.4

We may decline or cancel an order before acceptance, including where:

• a product is unavailable;
• payment cannot be authorised;
• we identify an error in the price or product description;
• we cannot deliver to the address provided;
• we reasonably suspect fraud or misuse; or
• the order cannot be accepted for legal or regulatory reasons.

If payment has already been taken for an order we do not accept, we will refund it.

8. OUR RIGHT TO CHANGE THESE TERMS

8.1

We may update these terms to reflect changes to our business, payment methods, delivery arrangements, website functionality, products, laws or regulatory requirements.

8.2

The terms in force when you place an order will apply to that contract.

8.3

Any new version will be published on our website with an updated revision date.

9. CANCELLATIONS, RETURNS AND REFUNDS

This clause applies to consumers purchasing online.

9.1 Right to cancel standard products

For most products purchased online, you have the right to cancel your order without giving a reason.

The cancellation period begins when the contract is formed and normally ends 14 days after the day on which you, or a person nominated by you, receives the product.

For an order delivered in separate instalments, the period normally ends 14 days after receipt of the final instalment.

9.2 Personalised and bespoke products

The statutory right to cancel does not normally apply to products that are:

• made to your specifications;
• engraved or personalised at your request;
• specially altered for you; or
• otherwise clearly personalised.

A product is not automatically excluded from cancellation rights merely because it is handmade, individually crafted or one of a kind. The exclusion applies where the product has been made or altered to the customer’s specifications or is clearly personalised.

This exception does not affect your rights where a personalised or bespoke product is faulty, damaged, not as described or otherwise does not conform to the contract.

9.3 How to cancel

To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period expires.

Email:

online@lauraleejewellery.com

Or write to:

Laura Lee Jewellery
Laura Lee Studio
St Leonards on Sea
TN38 0BY
United Kingdom

Please include your name, order number, contact details and details of the product being returned.

You do not have to use a particular form, provided your decision to cancel is clear.

9.4 Returning products

After notifying us of cancellation, you must return the product without undue delay and no later than 14 days after informing us that you wish to cancel.

Please contact us before returning anything so that we can provide the correct return instructions.

Products must be securely packaged and returned to the address we specify. The studio is not open to customers, and returns must not be delivered in person unless expressly agreed.

9.5 Condition of returned products

You may handle a product only as much as reasonably necessary to establish its nature, characteristics and functioning, in the same way that you might examine it in a physical shop.

We may make a lawful deduction from the refund if the product’s value has been reduced by handling beyond what is reasonably necessary.

For hygiene reasons, earrings or other sealed products may be subject to statutory cancellation exceptions where they were supplied in sealed packaging and the seal has been broken after delivery, where applicable.

9.6 Return costs

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.

We recommend using an insured and trackable service appropriate to the product’s value.

If we supplied a faulty, damaged, incorrect or misdescribed product, we will reimburse reasonable return costs where required by law.

9.7 Refunds

Where you validly cancel a standard product, we will refund:

• the price paid for the returned product; and
• the cost of our least expensive standard delivery option offered when the order was placed.

We are not required to refund any additional amount paid because you chose an enhanced or express delivery service.

We will make the refund without undue delay and no later than 14 days after:

• we receive the returned product; or
• you provide evidence that you have sent the product back,

whichever occurs first.

We will normally issue the refund using the same payment method used for the original transaction unless you expressly agree otherwise.

9.8 Exchanges and store credit

Where offered, an exchange or store credit may be selected instead of a refund.

Any voluntary exchange or store-credit option is additional to, and does not replace, a consumer’s statutory entitlement to a refund where the legal right to cancel applies.

Store credit is valid for 12 months from the date of issue, unless otherwise stated.

9.9 Faulty, damaged or misdescribed products

Your statutory rights apply where a product is faulty, damaged, unsafe, not as described or not of satisfactory quality.

Please contact us promptly at online@lauraleejewellery.com, including your order number and, where possible, photographs showing the issue.

Nothing in this Returns Policy limits your statutory rights.

10. DELIVERY

10.1 Dispatch times

Subject to availability and unless otherwise stated on the product page:

• In-stock products: dispatched within 5 working days.
• Personalised products: dispatched within 10–15 working days where the blank product is in stock.
• Made-to-order jewellery: allow up to 4 weeks for dispatch.
• Premium Collection pieces: allow up to 6 weeks for dispatch.

These are estimated dispatch times rather than guaranteed delivery dates.

If there is a material delay, we will contact you.

10.2 UK delivery charges

UK delivery is free on orders over £500.

A delivery charge of £12 applies to UK orders under £500, unless a different charge is clearly shown at checkout.

10.3 UK delivery service

UK orders are normally sent using Royal Mail Special Delivery, which usually provides delivery on the next working day by 1pm after dispatch and requires a signature.

Delivery-service times are estimates provided by the carrier and do not alter the production or dispatch times shown above.

10.4 International delivery

International orders are normally shipped using Royal Mail International Tracked & Signed or another courier option displayed at checkout.

Delivery times and charges vary according to destination and will be shown or calculated at checkout where available.

10.5 Completion of delivery

Delivery is completed when the product is delivered to the address you provided, or to another person or location authorised by you.

You are responsible for ensuring that the delivery address and postcode are complete and accurate.

10.6 Missed or unsuccessful delivery

If nobody is available to receive the delivery, the carrier may leave instructions, attempt redelivery, deliver to an authorised safe place or collection point, or return the parcel to us.

Additional delivery charges may apply where an order is returned because:

• an incorrect or incomplete address was provided;
• delivery was refused without valid reason; or
• the parcel was not collected within the carrier’s stated period.

10.7 Risk and ownership

The product becomes your responsibility when delivery is completed.

Ownership passes to you once we have received payment in full for the product and any applicable delivery charges.

10.8 Earlier delivery requests

To ask whether an order can be fast-tracked, email online@lauraleejewellery.com before placing the order or as soon as possible afterwards.

We will try to assist but cannot guarantee an accelerated production or dispatch date unless expressly confirmed in writing.

11. INTERNATIONAL ORDERS

11.1

We deliver to selected destinations in the United Kingdom, Europe and the rest of the world.

Available destinations and delivery options may change. We may be unable to ship certain products to particular countries because of legal, insurance, carrier or customs restrictions.

11.2

International orders may be subject to import VAT, customs duties, handling fees or other charges imposed by the destination country.

Unless checkout expressly confirms that such charges are included, they are not included in our product or delivery prices.

11.3

You are responsible for import duties, taxes and customs charges payable in the destination country.

Please contact the relevant customs or tax authority before ordering if you require further information.

11.4

You must comply with the laws and regulations of the destination country. We are not responsible for a delay, seizure or additional cost caused by your failure to comply with those requirements.

11.5

International customers may also have mandatory consumer rights under the law of their country of residence. Nothing in these terms removes rights that cannot lawfully be excluded.

12. PRICES

12.1

Product prices are those displayed on our website when you place your order, subject to correction of obvious errors.

12.2

Prices may change, but a change will not affect an order already accepted by us.

12.3

Prices include UK VAT where applicable.

For international orders, the tax treatment may depend on the delivery destination and the applicable rules at the time of purchase.

12.4

Product prices do not include delivery charges unless expressly stated. Applicable delivery charges will be shown or calculated before you submit your order.

12.5 Pricing errors

Despite our reasonable efforts, a product may occasionally be incorrectly priced.

If the correct price is lower than the price displayed, we may charge the lower amount or refund the difference.

If the correct price is higher, we will contact you before accepting or fulfilling the order and give you the option of proceeding at the correct price or cancelling.

We will not be required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

13. PAYMENT

13.1

Available payment methods will be displayed at checkout and may include major debit and credit cards and other approved payment providers.

13.2

Payment is required when you place your order unless another arrangement is expressly offered at checkout.

The timing of authorisation or collection may depend on the payment provider.

13.3

You confirm that you are authorised to use the payment method submitted with your order.

13.4

We are not responsible for fees charged to you by your bank, card issuer or payment provider, including currency-conversion or international-transaction fees.

14. PRODUCT QUALITY, CARE AND REPAIRS

14.1

We warrant that products will, on delivery, be as described, of satisfactory quality and fit for any purpose expressly agreed with you.

14.2

Jewellery requires appropriate care. Damage caused by the following will not normally be treated as a manufacturing fault:

• fair wear and tear;
• accidental damage;
• misuse or neglect;
• inappropriate storage;
• exposure to chemicals, perfume, cosmetics, moisture or unsuitable cleaning products;
• failure to follow care instructions;
• alteration or repair by an unauthorised third party; or
• damage arising from customer-provided specifications, where the product was made correctly to those specifications.

14.3

Nothing in this clause affects your statutory rights in relation to faulty or misdescribed products.

14.4

Any voluntary repair service or additional commercial warranty will be subject to the terms communicated when that service or warranty is offered.

15. OUR LIABILITY TO CONSUMERS

15.1

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or negligence.

Loss or damage is foreseeable if it is an obvious consequence or if both parties knew it might occur when the contract was formed.

15.2

We supply products for private and domestic use unless otherwise agreed.

We are not responsible for business losses where a consumer uses a product for commercial, business or resale purposes.

15.3

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory terms relating to title, description, quality or fitness for purpose;
• defective products under applicable product-liability law; or
• any liability that cannot lawfully be excluded or limited.

16. EVENTS OUTSIDE OUR CONTROL

16.1

We will not be responsible for a failure or delay caused by an event outside our reasonable control.

16.2

Such events may include industrial disputes, severe weather, flood, fire, epidemic, pandemic, war, terrorism, civil disturbance, failure of transport or communications networks, customs delays, carrier disruption, governmental action or interruption to utilities.

16.3

Where such an event affects an order:

• we will contact you as soon as reasonably possible;
• our obligations will be suspended for the duration of the event;
• relevant timescales will be extended; and
• where necessary, we will arrange a revised delivery date.

If the delay is substantial, you may have the right to cancel the affected order and receive a refund for products not supplied.

17. COMMUNICATIONS BETWEEN US

17.1

References to communication “in writing” include email.

17.2

Consumers may contact us by email at:

online@lauraleejewellery.com

Or by post at:

Laura Lee Jewellery
Laura Lee Studio
St Leonards on Sea
TN38 0BY
United Kingdom

17.3

If we need to contact you, we will use the email address, postal address or telephone number provided with your order.

You are responsible for ensuring that your contact details are accurate and current.

17.4

Email notices are treated as received when they enter the recipient’s email system, provided that no delivery-failure message is received. This clause does not apply to the formal service of legal proceedings.

18. OTHER IMPORTANT TERMS

18.1

We may transfer our rights and obligations under a contract to another person or organisation. We will ensure that any transfer does not reduce your rights under the contract.

18.2

You may transfer your rights under these terms only with our written consent, except where the law permits otherwise.

18.3

A contract is between you and us. No other person has the right to enforce its terms, except where a product is purchased as a gift and applicable law or an expressly transferable warranty gives the recipient enforceable rights.

18.4

Each paragraph of these terms operates separately. If a court or competent authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue in effect.

18.5

If we delay enforcing a right, this does not mean that we have waived it. A waiver will be effective only where clearly given.

18.6 Consumer contracts

If you are a consumer, these terms and contracts for products purchased through our website are governed by English law.

The courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings there. Consumers living elsewhere may retain the protection of mandatory laws and courts available in their country of residence.

18.7 Business contracts

If you are a business, these terms, the relevant contract and any contractual or non-contractual dispute are governed by English law.

The courts of England and Wales will have exclusive jurisdiction.